HOW THIS WORKS
ULTIMATE TV SERVICE IS A STREAMING PLATFORM WHICH ALLOWS YOU TO STREAM VIA OUR MOBILE APP. YOU WILL RECEIVE ACCESS TO BOTH THE APP AFTER YOU CHECK OUT YOUR TV SERVICE.YOU WILL RECEIVE AN EMAIL WITH DOWNLOAD INSTRUCTIONS FOR THE APP, AND YOUR LOGIN CREDENTIALS.
THE APP- THE APP IS COMPATIBLE WITH ANY ANDROID DEVICE, IOS DEVICE, Samsung SMART TVS, FireTV, & LG SMART TVS. WORKS BEST WITH AMAZON FIRE DEVICE (AMAZON TV, AMAZON FIRE STICKS, AMAZON TV BOX ETC), ANDROID TV BOX'S ETC. IOS DEVICES IPHONES, IPADS, APPLE TV ETC. OUR SERVICE: WE OFFER A PREPAID SERVICE FOR OUR WIFI & CABLE, WHEN YOU PURCHASE ONE MONTH OF SERVICE YOU WILL RECEIVE 30 DAYS OF SERVICE. ON THE 31ST DAY THE SERVICE WILL NOT WORK. WE CAN NOT PRORATE ANY SERVICES DUE TO THE FACT THIS IS A PREPAID SERVICE. WE OFFER ANDROID APPLICATIONS, IF YOUR DEVICE CAN DOWNLOAD ANDROID APPS IT CAN DOWNLOAD OUR APPS. WHEN YOU PURCHASE YOUR EQUIPMENT YOU OWN THE EQUIPMENT THERE IS NO RENTAL OPTION OR RENTAL FEES OR RETURNS. THIS IS A PREPAID SERVICE, THE SERVICES CAN NOT BE PRORATED AND OR REFUNDED
FREQUENTLY ASKED QUESTIONS: WHAT IF I ALREADY HAVE A FIRE STICK? You would purchase the a month service, once you checkout you will receive an email with the download instructions, & your login information.
HOW LONG DOES IT TAKE TO GET MY LOGIN INFORMATION? WE ARE ON EASTERN STANDARD TIME, ALL ORDERS PLACES BETWEEN 8AM-8PM MON-FRI WILL BE SENT OUT IN 30 MINUTES OR LESS (Depending on order volume). ALL ORDERS PLACED AFTER 8 PM WILL BE SENT BETWEEN 8AM-10AM EST THE FOLLOWING DAY (We are closed on weekends, all new weekends orders will be fulfilled the following Monday or use tipping feature for to have order fulfilled when we are closed)
HOW DO I STOP MY DEVICE FROM BUFFERING? TO RECEIVE THE BEST PERFORMANCE FROM OUR APPLICATION WE SUGGEST YOU FORCE STOP & CLEAR CACHE ON YOUR DEVICE AT LEAST ONCE A DAY. THIS ALLOWS YOUR APPLICATION TO RESET & OFFER THE BEST PERFORMANCE. IN ORDER TO DO THIS ON AMAZON FIRE DEVICES YOU NEED TO GO AMAZON SETTINGS, APPLICATIONS, MANAGE INSTALLED APPLICATIONS, ULTIMATE TV SERVICE, SCROLL DOWN & SELECT CLEAR CACHE, THEN SCROLL UP TO FORCE STOP, CLICK IT TWICE & THEN LAUNCH APPLICATION. THEN OPEN SETTINGS IN APP, SELECT PLAYER, THEN SET ALL TO VLC & SELECT OKAY. IF VLC IS FREEZING YOU CAN CHANGE LIVE TV PLAYER TO EXO FROM VLC TO FIX THIS ISSUE.
DOES THIS WORK ON MY FIRE STICK OR IOS DEVICE? YES
I SIGNED UP WHAT DO I DO NEXT? YOU WILL RECEIVE AN EMAIL TO YOUR EMAIL YOU ADDED TO YOUR ORDER WITH THE DOWNLOAD INSTRUCTIONS FOR THE APP WITH YOUR LOGIN CREDENTIALS (CHECK INBOX AND SPAM FOLDER)
I PURCHASED A FIRE STICK HOW LONG DO I HAVE TO WAIT? FIRE STICKS ARE SHIPPED TO YOU IN 2 DAYS FROM ORDER, YOU WILL RECEIVE THE DOWNLOAD INSTRUCTIONS VIA EMAIL ON HOW TO ADD THE APP TO YOUR FIRE STICK.
DO I REALLY GET ALL THE CHANNELS, EVEN LOCAL CHANNELS? YES YOU RECEIVE EVERY CHANNEL THAT IS ADVERTISED, WE HAVE LOCAL CHANNELS FOR ABC, FOX, CBS & MORE
DO YOU HAVE DVR? YES, YOU USE THE RECORD FEATURE ON THE APP TO RECORD ANYTHING YOU WILL MISS ON ANY CHANNEL.
HOW DO I PAY MY BILL MONTHLY? YOU WILL HAVE TO COME BACK TO THE WEBSITE TO PURCHASE ANOTHER MONTH OF SERVICE OR NEW PACKAGE, THEN WE WILL MODIFY YOUR CURRENT ACCOUNT TO REFLECT WHAT YOU PURCHASED.
I DO NOT HAVE A SMART TV WITH INTERNET BROWSER HOW DO I WATCH ON MY TV? PURCHASE A FIRE STICK FROM US OR AMAZON, WE WILL SEND YOU THE DOWNLOAD/ LOGIN INSTRUCTIONS FOR YOUR FIRE STICK. YOU WILL HOOK IT INTO YOUR HDMI PORT AND USE THE FIRE STICK TO CONTROL YOUR GUIDE.
DO I NEED INTERNET? YES YOU NEED INTERNET WITH A MINIMUM SPEED OF 40MBPS, OR HOT SPOT
MY GUIDE IS NOT WORKING? THIS MEANS YOUR APP HAS NOT BEEN UPDATED TO REFLECT THE MOST CURRENT GUIDE, PLEASE CLICK SETTINGS UPDATE CONTENT, UPDATE ALL (VOL 2) CLICK SETTINGS, REFRESH EPG (VOL 1)